Contact

We're here to help with your questions about our products, orders, shipping, returns, payments, and other customer service needs. Whether you're looking for information about our blankets, throws, or bed blankets, or need assistance with an existing order, please feel free to reach out to us.

Customer Service

Email: info@matopet.us

Phone: +1 (507) 292-5104

Business Address: 16758 515 Street, Pine Island, MN 55963, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)

How We Can Help

You can contact us for product information, order status updates, shipping and delivery questions, return and refund requests, payment concerns, or assistance with damaged or incorrect items.

When contacting us about an existing order, please include your order number and a brief description of your inquiry so we can assist you more efficiently.

We typically respond within 24 hours on business days. Messages received outside business hours, on weekends, or on holidays may be answered on the next business day.

Thank you for choosing Matopet. We appreciate your support and look forward to assisting you.