Last Updated: October 14, 2026
Overview
At Matopet, we aim to provide a smooth and convenient shopping experience for customers purchasing blankets, throws, bed blankets, and other home textile products. This Order Cancellation Policy explains how to request an order cancellation and what to expect when a cancellation is approved.
Cancellation Requests
If you wish to cancel an order, please contact our customer service team as soon as possible after placing your order. Include your order number, name, and email address associated with the purchase so we can locate your order promptly.
Cancellation requests depend on the processing and shipping status of your order. We will make reasonable efforts to accommodate requests submitted before an order has been processed or shipped, but cancellation cannot be guaranteed.
Orders Not Yet Shipped
Orders that have not entered fulfillment may be eligible for cancellation. Once your request has been reviewed and approved, we will notify you by email.
If payment has already been collected, an approved cancellation will generally be refunded to the original payment method. Refund processing times may vary depending on your bank or payment provider.
Orders Already Shipped
Once an order has been shipped, it generally cannot be canceled through our standard cancellation process. If you no longer wish to keep the products, please contact our customer service team for guidance on the applicable return procedure.
Returns of blankets, throws, bed blankets, and other home textile products are subject to our Return and Refund Policy and applicable consumer protection laws.
Cancellation by Matopet
Matopet may need to cancel an order due to product unavailability, pricing or listing errors, payment verification issues, suspected fraudulent activity, or other legitimate reasons.
If we cancel an order after payment has been collected, we will notify you and arrange any applicable refund in accordance with our policies and applicable law.
Refund Processing
Approved cancellation refunds will generally be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.
How to Request a Cancellation
To request a cancellation, please contact us using the information below. We recommend contacting us by email so your request can be documented.
Store Name: Matopet
Email: info@matopet.us
Phone: +1 (507) 292-5104
Address: 16758 515 Street, Pine Island, MN 55963, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)
Please include your order number and the reason for your cancellation request. Our customer service team will review your request and respond as soon as possible.
Policy Updates
Matopet may update this Order Cancellation Policy from time to time to reflect changes in our business practices or applicable legal requirements. Any updates will be published on this page with a revised date.