Terms of service

Last Updated: October 14, 2026

Overview

Welcome to Matopet. These Terms of Service govern your use of our website and the purchase of our products, including blankets, throws, bed blankets, and other home textile products. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

Use of Our Website

You agree to use our website for lawful purposes and to provide accurate information when placing an order or contacting us. You must not use our website for fraudulent activities, interfere with its operation, or attempt to gain unauthorized access to our systems.

We reserve the right to restrict access to our website or refuse service when reasonably necessary to protect our business, customers, and website security, subject to applicable law.

Products and Descriptions

Matopet strives to provide accurate product descriptions, photographs, colors, dimensions, and material information. However, actual product appearance may vary slightly due to lighting conditions, screen settings, and differences in textile materials.

Please review product descriptions, measurements, fabric information, and care instructions before making a purchase. Product availability, designs, and specifications may change without prior notice.

Pricing and Payment

All product prices are displayed on our website in the applicable currency. Prices and promotions may change without prior notice, but changes will not affect confirmed orders except where permitted by applicable law.

Payment must be completed through the payment methods available at checkout. By submitting an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Orders and Order Confirmation

After placing an order, you may receive an order confirmation email containing your purchase details. Please review your order information and shipping address carefully.

Matopet reserves the right to review, refuse, or cancel orders when necessary due to suspected fraud, payment issues, product unavailability, pricing errors, or other legitimate reasons. If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our policies and applicable law.

Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Processing and delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Please refer to our Shipping Policy for details about shipping rates, delivery estimates, and order tracking.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy. Eligible returns must follow the applicable return conditions and instructions.

If a product arrives damaged, defective, or incorrect, please contact our customer service team with your order details and supporting photographs when available. We will review the issue and assist with an appropriate resolution in accordance with our policies and applicable law.

Product Care

Customers should follow the care instructions provided for each product. Proper washing, drying, storage, and handling can help maintain the appearance and durability of blankets, throws, and bed blankets.

Different textile materials may require different care methods. Please review the product-specific instructions before washing or cleaning an item. Matopet is not responsible for damage caused by improper care or failure to follow applicable product instructions, to the extent permitted by law.

Intellectual Property

All content on our website, including text, product photographs, graphics, logos, product descriptions, and design elements, is owned by or licensed to Matopet and may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without prior written permission, except as permitted by law.

Limitation of Liability

To the extent permitted by applicable law, Matopet shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or the purchase or use of our products.

Nothing in these terms excludes or limits any rights, warranties, or liabilities that cannot legally be excluded or limited under applicable law.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information when you browse our website, place an order, or contact our customer service team.

Changes to These Terms

Matopet may update these Terms of Service from time to time to reflect changes in our business practices, website operations, or applicable legal requirements. Updates will be published on this page with a revised date. Your continued use of our website after updated terms are posted constitutes acceptance of those changes to the extent permitted by law.

Governing Law

These Terms of Service are subject to applicable laws of the United States and the State of Minnesota, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Contact Us

If you have questions about these Terms of Service, our products, or your order, please contact us using the information below.

Store Name: Matopet

Email: info@matopet.us

Phone: +1 (507) 292-5104

Address: 16758 515 Street, Pine Island, MN 55963, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)