Refund policy
Last Updated: October 14, 2026
Return Eligibility
At Matopet, we want you to feel comfortable with your purchase. If you are not satisfied with your blankets, throws, bed blankets, or other products, you may request a return within 30 days of delivery, subject to the conditions outlined in this policy.
To qualify for a return, items should be unused, unwashed, undamaged, and in their original condition with original packaging and tags, where applicable. Due to hygiene considerations, used or washed blankets and other textile products may not be eligible for return unless they arrive defective, damaged, or incorrect, or otherwise qualify under applicable law.
How to Request a Return
To initiate a return, please contact our customer service team by email. Include the following information:
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Your order number.
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The name of the product you wish to return.
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The reason for the return.
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Photos of the item, if it is damaged, defective, or incorrect.
Our team will review your request and provide return instructions if your return is approved. Please do not send items back before receiving return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photos of the issue when available.
After reviewing the situation, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or return, depending on the circumstances and applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error or issue for which Matopet is responsible.
Return Shipping Costs
For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. We will provide instructions and explain any applicable return shipping arrangements.
Exchanges
If you would like a different product, color, or style, please contact our customer service team. Exchanges are subject to product availability and approval. In some cases, you may need to return the original item and place a new order.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to the applicable return procedure.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us using the information below.
Store Name: Matopet
Email: info@matopet.us
Phone: +1 (507) 292-5104
Address: 16758 515 Street, Pine Island, MN 55963, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)
We appreciate your choosing Matopet and will do our best to help resolve any concerns about your purchase.