Privacy policy
Last Updated: October 14, 2026
Introduction
Matopet respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, or make a purchase, including products from our Blankets, Throws, and Bed Blankets collections.
By using our website, you acknowledge the practices described in this policy, subject to any consent requirements and rights provided by applicable law.
Information We Collect
We may collect the following types of information when you use our website or place an order.
Personal Information
When you place an order, contact our customer service team, or interact with our website, we may collect information such as your name, billing address, shipping address, email address, phone number, and order details.
Payment Information
Payments are processed through supported payment providers. We may receive transaction details, payment status, and limited payment-related information necessary to manage your order. Full payment card details are generally handled by the payment processor rather than stored directly by us.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referral sources, and interactions with website features. This information helps us understand website usage and improve performance.
Cookies and Similar Technologies
We may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart contents, analyze website traffic, and support advertising where applicable.
You may be able to manage non-essential cookies through our website's cookie settings, where available, or through your browser settings. Certain features may not function properly if essential cookies are disabled. Where required by law, we obtain consent before using non-essential cookies.
How We Use Your Information
Matopet may use personal information for the following purposes:
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To process, confirm, fulfill, and deliver orders.
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To manage payments, refunds, returns, and exchanges.
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To communicate order confirmations, shipping updates, and customer service responses.
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To respond to questions about our blankets, throws, bed blankets, and other products.
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To improve our website, product selection, and shopping experience.
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To detect, investigate, and prevent fraud, security incidents, and unauthorized transactions.
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To comply with applicable legal obligations and enforce our website policies.
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To provide promotional communications where permitted by law and in accordance with your preferences.
How We Share Information
We may share personal information with trusted service providers when necessary to operate our business and provide our services. These providers may include:
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E-commerce and Website Providers: To operate our online store and manage orders.
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Payment Processors: To process payments, refunds, and transaction verification.
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Shipping and Delivery Providers: To deliver purchases and provide tracking information.
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Analytics and Marketing Providers: To understand website performance and support marketing activities where permitted.
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Professional Advisers and Authorities: When necessary to comply with legal obligations, protect our rights, or respond to lawful requests.
We do not sell personal information in exchange for money. Where applicable privacy laws define certain advertising-related data sharing as a sale or sharing of personal information, we will honor relevant legal requirements and applicable opt-out rights.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, recordkeeping, dispute resolution, fraud prevention, and legal compliance.
Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete it or otherwise handle it appropriately.
Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of certain personal information.
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Request a copy of your personal information in a portable format, where applicable.
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Opt out of certain targeted advertising or data-sharing activities, where applicable.
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Withdraw consent where processing is based on consent.
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Opt out of marketing emails by using the unsubscribe link included in those messages.
To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing your request. We will respond in accordance with applicable legal requirements.
Children's Privacy
Our website is not intended to knowingly collect personal information from children who are not permitted to provide it under applicable law. If we become aware that personal information has been collected from a child in circumstances where parental consent or another legal basis is required, we will take appropriate steps to address the situation.
Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and data practices. Matopet is not responsible for the privacy practices of third-party websites, and we encourage you to review their policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements. Any revisions will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.
Store Name: Matopet
Email: info@matopet.us
Phone: +1 (507) 292-5104
Address: 16758 515 Street, Pine Island, MN 55963, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)